First-class after sales service
We offer comprehensive services to ensure maximum safety, availability and durability of your gensets and emergency power systems. Highly qualified service technicians will support your backup power supply throughout the entire life cycle, regardless of manufacturer. You are used to the same quality of service with preventive maintenance, modernizations and 24/7 emergency service — around the clock, 365 days a year.
Full service for maximum availability
We support comissioned systems over the entire duration of the contract. Highly qualified service technicians perform all services in an optimally coordinated manner — for maximum benefit.
Our after sales service includes: maintenance, repairs, upgrades, employee training, analyses, inspections and test runs. High-quality original parts with well-established logistics, proprietary Frerk engine oil and modern measurement methods and documentation complement the complete package for transparency and maximum availability of your gensets and emergency power systems.
Cost-effective, customer-oriented and competent service offerings — manufacturer-independent: Our technicians are comprehensively trained so that all our services are also available for gensets and systems from other manufacturers.
Services tailored to your needs
Our after sales service covers all requirements — from preventive maintenance and quick repairs to modernizations and training. Manufacturer-independent, flexible and always with the goal: maximum availability of your backup power supply.
Servicing
Preventive maintenance of own and third-party systems. Our service is as individual as the intended use, perfectly tailored to your personal needs.
Reparation
Manufacturer-independent repair of gensets and emergency power systems. Performance and function control on our own test benches as well as inspection of diesel engines, generators and switchgear.
Modernization & retrofit
Retrofits bring your emergency power system up to date with the latest technology at a reasonable price. Increasing performance through modern technologies, even in existing plants.
Emergency service
24/7 emergency service — working around the clock, 365 days a year, throughout Germany. On request, our service technicians are on site after agreed response times.
Trial runs
Carrying out monthly trial runs, performance and function checks, data backup of control systems and comprehensive test runs and inspections.
Trainings
Comprehensive advice and individual training for your employees. Advice on spare parts inventory for optimum operational safety and rapid response.
Scheduled maintenance of own and third-party systems at intervals that suit you. Service as individual as the purpose of your emergency power system, as powerful as the technical requirements. High-quality original parts and modern measurement methods ensure long-term reliability.
Regardless of the manufacturer, we repair our own and third-party systems as well as used gensets at your site or at our factory. Performance and function control on our own test stations as well as repair and revision of engines, generators and switchgear. Assembly and repair of all units and substations. Use of refurbished replacement parts as an economic alternative for cost-conscious operators.
With retrofits, you can bring your established emergency power system up to date with the latest technology at low cost. Modernization measures can be used to sustainably increase the performance of, engines, generators and switchgear of existing gensets. Detailed situation analyses on site provide information about optional targeted updates. All modifications and modernizations are manufacturer-independent and tailored to requirements.
24/7 emergency service — throughout Germany around the clock, 365 days a year. Worldwide availability upon request. Individual arrangement of response times: Highly qualified employees are on site within the agreed time window and take care of your power supply regardless of the manufacturer.
Carrying out monthly trial runs to ensure operational readiness. Test runs and tests under real conditions ensure that your system is reliably available in an emergency. Performance and functional checks of all relevant parameters as well as data backups of control systems for comprehensive documentation are carried out in addition. Combined with preventive maintenance, you ensure maximum system availability and lifetime.
Comprehensive advice and individual training for your employees for optimal operational safety. Trained operating personnel identify potential problems early on and act correctly in an emergency. Advice on spare parts inventory for quick response and minimal downtime. Employee training is an investment in the long-term availability of your backup power supply.
Manufacturer-independent service competencies
Frerk works closely with the OEMs' service department — for cost-effective, competent solutions and rapid delivery of original parts over the entire life cycle. We offer manufacturer-independent service expertise for a wide range of power generators, integrated systems and components, providing maximum flexibility for operators of backup power supply solutions.
Frequently asked questions
Does Frerk's service also include power generation solutions from other integrators or manufacturers?
Yes the Frerk service team supports both its own and third-party generator sets and emergency power systems with the same high quality standards, regardless of manufacturer.
In which countries does Frerk offer 24/7 emergency service?
Our 24/7 emergency service is available throughout Germany. For international assignments, we check availability individually — depending on location, technical design and scope of services.
What response times can be agreed?
Response times depend on the location of your plant and can be contractually agreed.
How does a typical modernization project work?
We start with a detailed inventory of your plant. We then create a technical modernization concept, plan, dismantle, replace and integrate the components as well as comprehensive functional and load tests. Finally, we document all measures and optionally train your operating personnel.
How do I ensure the maximum availability of my power supply system?
Regular maintenance, documented monthly trial runs and continuous monitoring of all operating fluids, ideally by trained operating personnel, are the basis for maximum availability.
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Strong partnerships for strong service
Frerk works closely with the service of well-known suppliers and ensures fast delivery of original parts as well as cost-effective, competent solutions. Long-standing, trusting partnerships with the world's leading manufacturers of motors, generators, batteries and components ensure the highest quality of service over the entire life cycle of your system.
